Frequently asked questions
Got questions about searching or booking flights? Here are answers to the most common ones.
Searching and booking
How does booking with TravelZulu work?
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Search your route, dates and passengers, then share your contact details. Our travel experts compare fares across airlines and email you the best options. Once you confirm, we complete the booking and send your e-ticket.
Does TravelZulu charge a fee for fare enquiries?
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No. Requesting a fare quote is completely free and there is no obligation to book.
Which airlines and routes can I book?
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We work with leading full-service and low-cost airlines, from India's busiest domestic routes to international destinations across the Middle East, Asia, Europe and North America.
Can you help with group, family or multi-city trips?
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Yes. Mention the details in the notes when you search, or contact us, and our team will put together the best itinerary and fare for you.
Prices and payments
I found a cheaper fare elsewhere. Can you match it?
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Share the quote or a screenshot on our Price Match page or in the search form, and our team will try to find you an equal or better fare.
Are there any hidden fees?
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No. Any airline or service charges that apply are shared with you upfront before you confirm your booking.
Changes, cancellations and refunds
Can I change my travel dates after booking?
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Yes, date and time changes are possible subject to airline policy, fare difference and change fees. Contact us and we'll handle it for you.
Can I get a refund if I cancel my ticket?
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Refunds are processed according to the airline's fare rules and cancellation policy. Any airline or service charges that apply will be shared with you upfront.
My Bookings
How will I receive my e-ticket?
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Your e-ticket is emailed to you after booking. You can also download it anytime from the Track Booking page using your booking ID and email.
Do I need an account to track my booking?
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No. You can track any booking with your booking ID and email. Creating an account lets you see all your bookings in one place under My Bookings.